Cant link nest to google home

[Holhen]

Hi,

would really appreciate some help with this as planning to get more nest products for my smart home but can’t connect this already to it. I have had a nest protect for about a year and recently bought a google home nest hub this week. I managed to set up both individually working on the seperate apps (google home for the home hub and nest for the nest protect). However I want to connect my nest account to the home hub so that I can access features of it through speaking in the speakers. I am not sure that there are any features you can access from the nest protect on home hub but like I said previously I plan to get more nest products such as the camera and I need to link the account.

I went through the tutorial https://www.safewise.com/au/connect-nest-to-google-home/ here and got up to the nest login. However it does not recognise my username and password. I think this is because my nest account is through my google account but it does not have the login through google button when you try to login through these prompts. I only found it when I click forgotten password it gives me the option to login in through google migrated account and seems to accept the login but takes you back to the beginning login page again. 

any help greatly appreciated!

[MplsCustomer]

@Holhen 

Nest Protects get installed in and work only in the Google Nest app and NOT in the Google Home app.

Nest Hubs get installed in and work only in the Google Home app and NOT in the Google Nest app.

Google Nest's older cameras and doorbells get installed in and work in the Google Nest app, but can be viewed n the Google Home app.

Google Nest's newer cameras released starting later in 2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

[jayprufrock]

Jesus Christ why is this...like this?

Are there any plans to get past this nonsense? The above can't possibly look rational to anyone anywhere ever. I spent half a friggin day trying to get my GOOGLE Nest Protect to show up in my GOOGLE Home. Whoever made the call for this should be embarrassed. Wow.

[Holhen]

Thanks for your reply ! I was also quite concerned when I saw this reply to my original post. I have managed to get multiple other products that are non google to link into the nest hub so it is concerning that two google devices are non compatible. I am also quite disappointed in the customer service I have had on this forum, it seems people think my problem is irrational. I have also been told multiple times they will take this thread down if I do not reply the next day.

[Princesss]

Hey everyone,

Thanks for reaching out.

@MplsCustomer, we appreciate all the help. Thanks for helping us with this thread.

@Holhen, hope ou were able to get the answers that you're looking for. Feel free to respond anytime if you have additional questions and the Community would gladly help.

Best,

Princess

[Holhen]

Hi Princess thank you for your reply! I had not answered the previous response as it had not actually answered my question at all. As I previously stated, there is a section in the google home hub specifically to connect the google nest into the home app. Why would this exist if they were not compatible. My question was regarding logging in. I would like if the forum could be kept open until my query regarding logging in is addressed.

many thanks 

[Princesss]

Hi Holhen,

Apologies for the late response. Is there a way for you to send a photo or a short video clip showing that option from the Nest Hub? Also, could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Princess.

Thanks,

Archie

[Dan_A]

Hi Holhen,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

[Holhen]

Hi princess, sorry for the late reply. I have checked the cast firmware is 1.56.324896

[Holhen]

Dear Dan, thank you for your reply. I have not had a a chance to reply as I have been interstate with my family for the Christmas period. Please do not close this thread as I have still not resolved this issue. I will upload photos or a video next week when I am back home. Thanks for your understanding.

[Dan_A]

Hi Holhen,

Understood. We'll be keeping the thread open for a few more days or until you reach out.

Enjoy your time with your family and take care always!

Kind regards,

Dan

[Dan_A]

Hi Holhen,

How are you? Have you had the chance to see the responses above about getting your device's firmware version?

Thanks,

Dan

[Holhen]

Dear dan thanks for your reply, I have responded to Princess' post with the firmware version. I have just taken a video now of the issue. I believe it may be a bug of some kind as I have tried on multiple phones types (google, apple and android) and as well using my grandfather's nest hub all with the same issue. You will see what I mean in my video that it continues to go in circles. I thought i had finally got there with the just a moment screen but it has stayed on that screen for over an hour now so I am sceptical. The blue boxes are to protect my mum's email address. Thanks

<div style="position:relative;width: 640px;height: 360px"><iframe frameborder="0" allow="autoplay; fullscreen;" allowfullscreen style="position:absolute;top:0;left:0;width:100%;height:100%;" src=https://www.flexclip.com/embed/218286227011ae88af96f46e66cd9c23d653df7.html/></div>

[Holhen]

It seems the embedded video did not work so here is a link

https://www.flexclip.com/share/218286227011ae88af96f46e66cd9c23d653df7.html 

[Tazdup]

I am experiencing this exact same issue, as Holhen stated and demonstrated with the video above, also on multiple devices (multiple iPhones, IOS 16). Any solution is appreciated. 

[Holhen]

Hi @Dan_A , @Princesss and @aatienza . Hope you have had a wonderful start to your year. Just following up on this again as I have not had a reply from anyone in a while and have submitted the video and supplied my firmware version as requested. Any help much appreciated. If you have not been able to solve this problem yet that it ok but I would like to know. It seems to be affecting multiple users not just me so I would appreciate if you could help me take next steps as it might need fixing by the google / nest team. 

[Princesss]

Hi Holhen,

We're sorry for the late response.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Dan_A]

Hi folks,

@Tazdup, just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@Holhen, @jayprufrock, have you had the chance to fill out the form above? Please do and tell us once done.

Thanks,

Dan

[Holhen]

I have just filled in the form - sorry for the delay. I also have some more information which may be helpful. I discovered when signing in on the seperate nest app that if I try to sign in with my email and password it does not recognise my login, it will only login if I click the sign in through gmail option. I thought then that maybe I could go around the whole issue by creating a new nest account with a normal login that it may work when signing in the google hub app. However, in trying to do this I discovered you can no longer create a nest account unless it is linked through gmail because google bought nest. It seems this may be related to the issue as while you need a new gmail linked login to sign into nest, it asks you for the old normal login automatically when trying to link the device in google hub. This may have been missed or not updated when the google merged with nest. Hope this information helps

[MplsCustomer]

@Holhen 

What device are you trying to install in the Google Home app using the "Works with Google" option? You would NOT use that option to install a Nest Hub or Nest Mini or Nest camera or Nest doorbell. And, as I mentioned earlier, Google Nest only allows Nest Protects to get installed in and operate in the Google Nest app.

And once you migrate your Nest Account to a Google Account, you can only log into the Google Nest app using your Google Account.

[Holhen]

As mentioned before I am using the nest protect - in saying this I would have the same issue with any nest product as I cannot login. If it truly is the case that the google nest products cannot be used in “works with google” why does the nest exist as one of the product types in the drop down - i have put in the google form as it clearly needs to be resolved on googles end. As mentioned in my previous reply I have not migrated accounts because I am a new nest customer I was only given the option to create a google linked account in the first place. If google wants a streamlined approach they clearly need to fix this issue where you cannot link google nest (a google product) on the google hub app, this is the very reason I am going through this process. I am no longer here to try and determine whether or not I am able to link it. I am most appreciative of your help as it has helped me determine that at the moment it is not possible. I am now at the point where I am trying to resolve the issue for others by filling in the form. If you agree it’s in issue you would be doing many a favour by filling in the form as well to help speed up the process.

[Dan_A]

Hi Holhen,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Dan

[Holhen]

No worries - thank you for all of your help

[Dan_A]

Hey there,

Thank you for your patience and understanding. If you have other questions or concerns you know where to find us. Feel free to create a new thread for we'll be locking this thread after 24 hours.

Cheers,

Dan

[MplsCustomer]

@Holhen 

I do not understand the purpose of the "Nest" option under "Works with Google". I only know that it does not work with Google Nest devices such as thermostats, cameras, doorbells, and Nest Protects.

For a long time now, customers have been asking that Nest Protect devices be included in the Google Home app. Their online documentation still says:

"Nest Protect and Nest Tag only appear in the Nest app."
https://support.google.com/googlenest/answer/9893532?hl=en

[Holhen]

Thanks, MplsCustomer; this information is very helpful. I will make sure to include it when I am contacted. Hopefully, this issue will be resolved for everyone by integrating the nest with the nest hub, as it seems from your response that others have been asking for the same outcome.

[janthadeus]

Hey folks,

I’m sorry for the delay. Our team has sent you instructions to your email. Please check your inbox, spam or trash folder for more information about it. Please let us know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, everyone!
 

Best,

JT