02-28-2023 05:39 AM
I'm trying to invite someone to my home on the android home app, but after entering their email address tapping next does nothing and I can't proceed - a previous thread said something about G suite but that means nothing to me. Any address I try doesn't work
02-28-2023 07:36 AM
The person you are trying to invite into your Google Nest "household" has to have a Google (gmail) Account.
03-01-2023 01:50 AM
Yes they do, its a gmail address. I've tried a few, none work
03-01-2023 07:33 AM
As just another Google Nest customer, I don't know why your invite is not working. You could try deleting and reinstalling the Google Home app. I've done that a couple of times on my iPhone over the last couple of years to correct odd issues, so I'm not sure how this works on an android phone.
03-02-2023 02:17 AM
Yes I've done this, completely removed and reinstalled. I will try installing on a friends phone and see if that works
03-05-2023 05:31 PM - edited 03-05-2023 05:34 PM
Hi samsheldrick,
This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made or is this the first time adding someone as a home member? Have you tried installing it on your friend's phone? How was it?
It would help a lot if you could do a sequential reboot first:
You can't invite anyone using a:
Here’s how to send invite and ensure the one you’re sending the invite to has a Gmail domain for the account:
Note: If the invitee already requested to join the home, a member can simply accept the request, and there's no need for an invite.
Thanks for helping, MplsCustomer.
Keep me posted.
Best,
Dan
03-06-2023 02:23 AM
Thanks for your reply Dan. I use Google home mainly for lights. I can confirm both gmail accounts are over 18 years old, standard (not workspace) accounts, and currently there is only me in the home. At step 4 above tapping next does nothing, it does not move on to the next screen. Have uninstalled and reinstalled twice, along with restarts
03-07-2023 05:32 PM
Hey there samsheldrick,
Could you try creating a new Home structure and once there, send an invite again. Here’s how:
If, for some reason the step 4 on my previous thread isn’t working, it might have been because a home member is already added, follow the steps below and remove them from your Google Home:
Once done, add them back as a home member.
Tell me how it goes.
Best,
Dan
03-08-2023 05:23 AM
Hi Dan - well progress of sorts, I've tried that, and whether I add to my new home "test" or the old one I now get Invalid Recipient - please enter the email or name of a contact when trying to add one standard gmail account, but now working when I try to add another one of mine. All very strange! I will ask her later if she has another gmail account I can use
03-09-2023 10:11 AM
Hi samsheldrick,
Thanks for keeping us in the loop. Don't hesitate to tell us if you are still having concerns about inviting home members into your Home structure so we can help you further.
Thanks,
Lovely
03-14-2023 08:02 PM
Hi there,
I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
Regards,
Juni
03-15-2023 02:44 AM
Hi, yes all sorted thanks guys. The app behaviour seemed to remedy itself!
03-15-2023 12:48 PM
Hello samsheldrick,
No biggie! Thanks for looping us in and I'm glad to know that you're all good now. Let me know if you still have questions and concerns; otherwise, I'll be locking this thread after 24 hours.
Best,
Lovely