Google Home App not showing connected app

[springles]

I tried setting up my Crabtek device on my Google Home App and I got a notification that it was successful however it’s not showing on the control panel. I have another smart extension connected on Google Home App no problem.

[Azarco]

Hey springles,

That certainly hasn't been easy for you — let's figure this out.

A few questions: what Crabtek devices are you trying to connect to your Google Home app? Are they still working on their native app? When you're trying to control them through voice commands, are you getting any messages?

Give these steps a try:

• Make sure your devices are connected to the same network and within the same home structure.
• Try rebooting your speakers, Crabtek devices and router to refresh the connection.
• Uninstall and reinstall your Google Home app.
• Once done, use the command "OK Google, sync my devices".

Let us know how it goes.

Best,

Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[springles]

Hello,

The Crabtek device is a Pet Water Fountain and it works well on the Crabtek app. Both are connected to the same wifi connection (phone and Crabtek device). I also have another smart extension cord (different brand) but this one works well on the Google Home App. I've uninstalled and reinstalled the Google Home App on my phone and still won't appear on the app even if it says it's been connected successfully.

When I'm setting up the device though it gives me this option:

https://ibb.co/yy0ztd3

Does this bring clarity or something?

Thanks!

[Juni]

Hi springles,

Thanks for the response, and sorry for the delay. You can uninstall and reinstall the app and observe if it makes a difference. Once successfully reinstalled, say the command "Hey Google, sync my devices." Check the steps below for guidance on how to unlink and relink the Crab Tek Home app.

Unlink:

1. Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Tap account (your initial or your profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
5. Select Assistant Settings Home Control.
6. Under Linked services, tap the home automation partner Unlink account Unlink.

Relink:

1.  Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Tap account (your initial or your profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
5. Select Assistant Settings Home Control.
6. Tap the Search box, type the name of the Home Automation partner then link the account.
   Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.

Hope this helps.

Thanks,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[springles]

I’ve tried the steps and it still wont show. It gives me a prompt that it’s been successfully connected but it wont show on the app. So I’m just using the Crabtek app for it separately. Thanks!

[Princesss]

Hi springles,

Thanks for the update. Could you send us a screenshot so we can check?

Best,

Princess

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni