12-27-2022 05:07 PM
I tried setting up my Crabtek device on my Google Home App and I got a notification that it was successful however it’s not showing on the control panel. I have another smart extension connected on Google Home App no problem.
01-01-2023 01:56 PM
Hey springles,
That certainly hasn't been easy for you — let's figure this out.
A few questions: what Crabtek devices are you trying to connect to your Google Home app? Are they still working on their native app? When you're trying to control them through voice commands, are you getting any messages?
Give these steps a try:
Let us know how it goes.
Best,
Alex
01-04-2023 02:08 PM
Hello there,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.
Regards,
Alex
01-04-2023 05:49 PM
Hello,
02-22-2023 01:45 PM
Hi springles,
Thanks for the response, and sorry for the delay. You can uninstall and reinstall the app and observe if it makes a difference. Once successfully reinstalled, say the command "Hey Google, sync my devices." Check the steps below for guidance on how to unlink and relink the Crab Tek Home app.
Unlink:
Relink:
Hope this helps.
Thanks,
Juni
02-25-2023 01:54 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Juni
02-27-2023 10:49 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
02-27-2023 03:23 PM
I’ve tried the steps and it still wont show. It gives me a prompt that it’s been successfully connected but it wont show on the app. So I’m just using the Crabtek app for it separately. Thanks!
03-02-2023 04:50 PM
Hi springles,
Thanks for the update. Could you send us a screenshot so we can check?
Best,
Princess
03-08-2023 06:03 AM - edited 03-08-2023 06:04 AM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
03-09-2023 01:40 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Thanks,
Juni