Google Home and Amazon Music

[Thorsten190479]

Hi,

Have Connected my Amazon Music unlimited Account witb Google Home and it showed always as Basic Account.

IT doesnt find my Playlists.... 

Any suggestions?

Thorsten 

[tajennifer]

Hi Thorsten190479,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the configuration of your Amazon Music Unlimited account with Google Home. I understand how important this may be for you. But don't worry; help is here.

I just need to ask for some information to provide the best solution:

• Are you using the same email account on the Google Home app and for the Amazon Music account?

• Have you checked if Amazon Music is your default music provider?

• Have you tried any steps to solve the situation?

Please keep me posted.

Best regards,

Jenny

[Thorsten190479]

Hi Jenny,

No, my Google Account and my Amazon Music Account are different Email Adresses.

Yes I checked if Amazon Music is my default Music provider. 

I tried to reconnect, but nothings helps.

It shows Amazon Music Basic Abo.... but I have definitely an Unlimited Family Account.

Thanks for your help.

Best regards

Thorsten