Google Home and Ewelink smart home

[Philoubilou]

Hello

Since few days, i can't connect Ewelink smart home account with google home.

As a result, i can't control my sonoff device with the voice with google nest hub.

Thank's for your help et sorry for my english.

Regards

[Azarco]

Hey Philoubilou,

Thanks for reaching out — let's see what's going on.

A few questions: were there any recent changes or updates on your network or set up? Did you get any message before it happened? Also, is it the only device you can't control using your Google Home?

Could you try rebooting your Ewelink devices, Google Home speakers and routers to refresh the connection? Once done, try saying "OK Google, sync my devices? Let us know how it goes.

Best,

Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,

Alex

[Princesss]

Hello folks, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess