Google Home app does not support TP-Link Tapo cameras despite “Works with Google” certification

[nfenster]

Hello Google Nest team,

I’m reaching out because TP-Link is selling its Tapo D225 video doorbell and other Tapo cameras with the “Works with Google Home” logo. Their product pages and Amazon listings state:

“Works with Alexa and Google… view and answer those at your door.”

In reality, these devices do not work with the Google Home app. Customers only see “Live feed unavailable.” On TP-Link’s own support forums, staff have admitted:

• “This is a known issue being followed up on the Google side to resolve.”

• “We have been regularly consulting the Google team… but until now, we do not have information on when the problem will be resolved.”

This leaves customers stuck between two companies pointing fingers. From our perspective:

• TP-Link is advertising full Google Home compatibility when that’s not true.

• Google is allowing the “Works with Google Home” logo to be used even though the Home app integration is broken.

My questions:

1. Can Google confirm whether live streaming Tapo cameras in the Google Home app will actually be supported — and when?

2. Why does the certification/logo allow this kind of misleading marketing if the app feature isn’t functional?

3. Who at Google is responsible for resolving this with TP-Link?

Right now, customers are being misled into buying products that don’t deliver what’s promised. Please give a direct answer rather than “we’re aware of the issue.”

[SmartHomeH-TAGS]

This is not unusual as probably only Google Nest cameras would be able to be viewed in the Google Home app.

All cameras that have the "Works with Google" logo should be able to be streamed to the Google Nest Hub and Nest Hub Max.

This picture is on the TP-Link doorbell webpage...

 

[nfenster]

Arlo and Ecobee cameras have the capability. And there have been versions of the Home app where Tapo cameras were visible. 

• The label sounds definitive: “Google Home compatible” strongly implies you’ll be able to manage and view the device in the Google Home app.
• But in practice, most third-party doorbells only give you the bare minimum (voice commands + casting). The main thing people want — live video in the Home app — is not available. This feels misleading to me. 

[claudiolr]

I have a Tapo C220 camera. Until last year, I could view the live feed on Google Home, but then the errors started, and to this day, after many months, the problem still hasn't been resolved.

On the Tapo community, they write: 'This is a known issue being followed up on the Google side to resolve, we appreciate your patience in waiting for Google to complete the fix.'

Is there hope that this problem will be resolved?

[Sw1zero]

This is all a false advertisment until TP and Google have a solution for this problem!

[dfwtxpatrick]

I am so glad I checked and continued to verify the info. I was about to buy a set of camera's and I really need them be viewable through the Google Home app. I'll look around.

[claudiolr]

Unfortunately, no resolution to the problem yet

[Famdoc]

Thank you for your post.

I have the same question.

I can view my Wyze camera live camera feeds without any problems in the Google Home app, but not the feed from my Tapo camera. 

I would like to see what Google staff have to say about this issue. 

Thank you.

[maxseeley]

Same question

[KC27]

I can confirm that it's still not working 🙄