Google Home app help

[Sarah-H]

Device kept showing offline on Google Home app

[MplsCustomer]

@Sarah-H 

This is a community forum. If you want to get suggestions on your issue, it would help to share some specifics about your situation, starting with which device is showing offline.

I'm just another Google Nest customer.

[Guarcax]

Hi @Sarah-H,

Thank you for posting in the community. I understand that you have a device showing as offline in the Google Home app. No worries, I’m happy to assist you.

To get started, here are some questions for you:

• What is the exact model of the device that is showing as offline?
• Is your Google Home app fully updated to the latest version in the Play Store or App Store?
• Have you tried any troubleshooting steps so far?

@MplsCustomer, thanks for jumping in.

Let me know how it goes.

Regards,

Daniel