Google Home app not working with Next x Yale Lock on iOS device

[joshua1]

I installed a new Nest x Yale lock today. Install went without a hitch. I did come into a glaring issue with using the Google Home app on iOS 15.2 to control it, however. When toggling the lock on or off via Google Home, I get a "Something Went Wrong" display at the bottom of my screen. A few things to note:

• The lock actually does toggle. However, it is not updated in the app as having toggled.
• I have to force close the app and reopen, at which point it correctly shows locked/unlocked.
• After it correctly locks/unlocks, the blue/yellow circle keeps spinning for a moment before giving me the error.
• The issue occurs on iPhone and iPad devices.

This becomes an issue when I want to have my door lock as part of a routine. If Google Home is open on my phone, it won't correctly read the lock as open or closed. A major safety issue to me... I'm considering a return, but I want to see if anyone knows of a fix here.

The lock seems to work just fine using the following:

• Nest app
• Google Home app for Android

[Ahassan73]

I am having the identical issue. 

[joshua1]

Interestingly enough, the issue resolved itself… sort of. I deleted the Google Home app and reinstalled. It works fine with the lock, but I am getting the error for other devices now.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[joshua1]

I am no longer experiencing the issue, but it looks like others are. Are there other options besides deleting and re-downloading the app if this occurs in the future?

[Wabsa]

I'm having the exact same issue. Works without any issue if I use the Nest app, even though I did the migration steps ages ago, I still only have reliable operation when using the nest app, which really isn't much use as I can't us the Google assistant routines to control my locks 

[joshua1]

Did you try deleting and re-downloading the app? All your settings are saved to your login, so it isn’t as big of a hassle as it sounds.

[Brad]

Hey folks,

Have y'all looked into removing the device and adding it back into your Home/structure? I would also remove your routine and then install it again, and then try setting up the routine after it's been added. That could possibly be what is causing the issue. 

Please let me know if you need further assistance.

Best regards,

Brad. 

[Wabsa]

For me doesn't work even without a routine. Every time I try to change the state of the lock in the Google Home app the "something has gone wrong" message

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[Wabsa]

Yes still doesn't work. Not really keen on any suggestion to remove the device as getting connected is not a simple as everyone makes it seem. I always have significant issues and have to try multiple times in the pasty when I have removed either of the lock devices.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[joshua1 · Accepted solution]

I found a resolution. Thanks.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.