Google Home app shows device offline

[hillcrest]

I have two devices which are fixed IP address that show as offline in Home App list of devices. I can access them through my LAN in all ways apart from Home App

[luciaaa]

Hi, @hillcrest,

Thank you for reaching out to the community. I apologize that your devices are offline on the Google Home app. I'm committed to helping you find a solution.

To effectively troubleshoot, please provide the following information:

• Which devices are not working in the Google Home app?
• Are you using an Android or iOS device?
• Is the Google Home app up-to-date?
• Are the devices' software updates?
• When did this inconvenience start?

Keep me posted.

Best regards, 

Ana

[hillcrest]

Thanks for the reply.

As at yesterday, the problem has gone away!

I don't know when the issue started. The devices were Synology NASs. I sought help from Google Support who decided it was not an issue with Google Home App which I have running on an Android phone (Google Pixel 7 Pro).

So for the time being I don't have a problem 

[luciaaa]

Hi, @hillcrest,

Thank you so much for the update. I’m glad to hear that the inconvenience has been resolved.

Please don’t hesitate to contact us in the future. 

Best regards, 

Ana