Google Home not finding Honeywell TCC App

[RosieMom]

Until yesterday, I could control my Honeywell thermostat in Google Home.  Then it started showing off-line.  I have restarted the router, restarted the thermostat, restarted my Android devices, disconnected and re-connected the thermostat to the WiFi.  I deleted the app to start over, but now I just get an error message, "Cannot reach Honeywell Total Connect Comfort.  Please try again."

What can else can I try?

[MikeVee]

I'm having the same issue today after it has been working for a week.

[Kpt]

Same issue tried unlinking and setting up but won’t connect 

[MikeVee]

Yes, same.

[LovelyM]

Hello everyone, 

Thanks for letting us know about this. 

Please provide me with the following: is the Honeywell Thermostat still working in your Honeywell app? Aside from Honeywell, are you having any trouble with other third-party devices? What Google Home app version are you using? 

The details above are necessary for us to be able to look into this issue closely. We'd also appreciate it if you could send us feedback in the Google Home app using the steps on this website. 
 

Awaiting for your response. 

Best,
Lovely

[RosieMom]

I am not having problems with any other 3rd party app, my Honeywell app is working outside of Google Home, and I am using version 2.53.1.5

[LovelyM]

Hey RosieMom,

If you haven't already, uninstall and reinstall the Google Home and Honeywell apps before trying to link your Honeywell account. You may also use another phone or tablet to connect Honeywell and see if that works.

Kind regards,
Lovely

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, Lovely and Kimy.

Best,

Jenelyn

[LovelyM]

Hi folks,

I want to ensure you are good to go. Please reply to this thread with the information asked above if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

[MikeVee]

So far so good.  Thanks for your attention to this.

[Juni]

Hi there,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.
 

Thanks,

Juni

[MikeVee]

Hi Lovely,

I have to re-add the two Honeywell thermostats to Google home since I initially installed them.  Since this was posted, after five or six initial attempts to add them back, it finally worked.  So far they have been holding for a few days, but until they hold for an extended duration I'm reluctant to call the issue resolved.

Thanks

[Kimy]

Hi folks,

Thanks for your help here, Lovely_M28.

@MikeVee, thanks for keeping us in the loop. We’re glad to know it’s finally sorted out. We’ll give you time to observe how it goes. Let us know if you need further help.

Thanks,

Kimy