Google Home not linking my Dreame bot MiHome

[Flosch]

Bonjour,

Je viens de déménager et j'ai réinstallé mon robot aspirateur (DreameBot Z10 Pro) dans mon nouveau appartement. J'ai connecté le robot à mon application MiHome (DreameHome ne prend pas en charge cet aspirateur). Il est bien présent dans l'application mais lorsque j'essaie de lier MiHome à Google Home, Google Home m'indique qu'il n'y a aucun appareil compatible ou présent dans l'application. Et lorsque je lie DreameBot Mi Home à Google Home, j'ai un message d'erreur qui apparait depuis plusieurs jours : "Impossible de joindre Dreame Bot Mi Home. Veuillez réessayer". Ca fait plusieurs jours que ça plante et que le même message s'affiche.

J'ai contacté Xiaomi qui ne sait pas quoi faire et me laisse me débrouiller. Et Dreame m'indique que l'appareil n'est pas compatible Google Home alors que sur leur site, il est indiqué comme compatible. Le pire c'est qu'il y a encore 1 semaine, j'utilisais Google Home et mon Google Home mini pour contrôler mon robot aspirateur. Il est donc bien compatible et avant je pouvais lier les deux services.

Il s'agit selon moi d'un problème serveur, mais je ne sais pas le résoudre. On est nombreux à avoir ce problème comme on peut le lire dans ce feed et personne ne nous aide : https://www.googlenestcommunity.com/t5/Apps-Account/Google-Home-not-linking-Dreame-bot-MiHome/m-p/32...

Est-ce que vous avez des solutions pour résoudre ce bug ? J'aimerais beaucoup pouvoir réutiliser mon aspirateur au sein de Google Home.

J'ai déjà désinstaller, réinstaller les différentes applications. J'ai aussi réinitialisé l'appareil dans sa configuration d'usine mais rien ne change...

HELP !!!!

[aperezdeleon]

Hi there Flosch,
 
Thanks for reaching out to our community.
 
I understand it can be confusing not to be able to use your vacuum anymore, but let's see what we can do about it.
 
It's important to update both your apps to the latest versions. Doing so can help ensure compatibility between them and improve the linking process.
 
Make sure all the devices involved in the pairing have a consistent Wi-Fi connection and have been reset or restarted recently as well as making sure your vacuum is properly set up on its app.
 
Have you tried linking Dreame Bot Mi on a different device, such as a phone or tablet? This might help if there are any interference problems with your current device.
 
Let me know how it goes.
 
Regards,
Angel.

[Flosch]

Hello,

I've already reset the vacuum  and the applications are also updated. I tried to add the vacuum into the Google Home with another device but it is not working. When I am trying to link DreameBot Mi Home, the same message appears : “Unable to reach Dreame Bot Mi Home. Please try again”.

Dreame and Xiaomi don't know how to fix it. To me, it seems to be a bug server. 2 weeks ago, I could still use the vacuum with Google Home app and Google Home Mini.

I don't find any solution

[aperezdeleon]

Hi Flosch,
 
Thanks for the update.
 
I appreciate you taking the time to test what could be causing not being able to link your Z10 Pro vacuum. Could you let me know what device you're using to link it? (Phone, tablet, etc.) I'll forward this information to the appropriate team so we can check for any problems with linking this service on our end.
 
I'd appreciate it if you could keep me updated on this matter to reach a resolution, if i get more information i'll let you know.
 
Thanks for your understanding.
 
Regards,
Angel.

[Flosch]

Sorry, I never received your reply notification 😕

I'm using a Pixel phone and I tried with another Android phone without success...

Thanks !

[aperezdeleon]

Hi again Flosch,

Thanks for getting back to me.

Since you've successfully tried using a different device and mentioned moving, I wanted to check if there have been any network changes. This includes your internet service provider or router.

It's important to ensure there's no interference affecting the communication between your devices and apps.

I recommend trying to set up your vacuum on a different Wi-Fi network. This can help determine if your current router settings are preventing Google Home from recognizing the device or app. If you have multiple phones, you can try setting up mobile hotspots if accessing a different network isn't possible.

Let me know how it goes.

Regards,

Angel.

[Flosch]

Hello,

Thanks for your answer !

There is no changement on the network. I tried on my secondary wifi Network (Mesh network) and it doesn't work too.

As I said, I moved from Belgium to France few weeks ago and I live in a new house. But I don't understand why the location could stop the Google Home adding DreameBot Mi Home.

I really don't know what to do 😕