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Google Home not linking Dreame bot MiHome

SolarOrbiter
Community Member

Hi all.. Untill yesterday I was able to use Google Assistant to start my vacuum cleaner (Dreame D9).. Yesterday I unlinked in Google Home my "Dreame Bot MiHome" account as I wanted to rename my vacuum (Dreame D9). So I wanted to relink it in Google Home. Now I am receiving an error message, saying "could not reach dreame bot MiHome. Please try again". What's going on? I have reinstalled apps. Factory reset my vacuum, but nothing helps.... Could you please help me... I miss being able to use Google Assistant to start my vacuum. 

1 Recommended Answer

IW1DSL
Community Member

Well, wery well! I think yes! They wrote: "

Dear customer,

 

We have received your inquiry regarding your concern about google home, we apologize for any inconvenience this situation may have caused and rest assured we will do our best to solve this for you as quickly as possible.

 
It was the server issue which was fixed, kindly try to delete the device on the APP and add again and then connect it with Google Home.
 

Kindly don't hesitate to contact us for any further assistance is needed.

 

Wish you a pleasant day!  

Best Regards,"

Now i confirm them the  satisfaction of the community.  Good day to all!!!

View Recommended Answer in original post

25 REPLIES 25

Oncyte
Community Member

I’m in the same boat.  Was working fine until recently.  I tried unlinking and relinking but it keeps getting an error.  “Something went wrong. Please try again”

IW1DSL
Community Member

I’m in the same boat.  😞

Douz
Community Member

Same here

Nkls
Community Member

Same here fra ...

SamuelH
Community Member

Lo mismo aquí. Yo tengo un z10 pro.

Jerreau
Community Member

Same problem. Netherlands. 

Adam_purkis
Community Member

Just tried this today and same issue

Itae
Community Member

Same here, from South Korea

oivh060892
Community Member

Same here… I saw vacuum unavailable in the google home app, I tried to add it again and showed me that error… please give us an update for this issue.

AnMa
Community Member

Gleiches Problem bei zwei Dreame Saugroboter in Deutschland. Über Nest 2 und Google Assistent

SamDW96
Community Member

Same problem here in Belgium.

Nicolas_13
Community Member

Same here in France. I wanted to link my account but it doesn't work, i'm getting this error message : Could not reach Dreame Bot MiHome, please try again later

Anubi
Community Member

I have the same issue on my Z10 pro. Italy

Elyeu
Community Member

I cannot add the F9 too. (Dreame Bot MiHome) Germany

 

Yahome
Community Member

Same for me. Dreame D9 with google Home with Dreame bot MiHome. 

Suddently stopped working with google 3 days ago. And can't link it again. 

IW1DSL
Community Member

for the issue, today i've opened a ticket to DreameTech aftersales Team. i'll update you at their response. bye.

its working again for me. I was able to link in Google Home.. I did nothing special in the meanwhile. perhaps your ticket helped ??

Working again for me too, great. thanks a lot anyway 😉

CarloKa
Community Member

same problem here with my D9 (Italy)

Anubi
Community Member

It works again. Good job!

IW1DSL
Community Member

Well, wery well! I think yes! They wrote: "

Dear customer,

 

We have received your inquiry regarding your concern about google home, we apologize for any inconvenience this situation may have caused and rest assured we will do our best to solve this for you as quickly as possible.

 
It was the server issue which was fixed, kindly try to delete the device on the APP and add again and then connect it with Google Home.
 

Kindly don't hesitate to contact us for any further assistance is needed.

 

Wish you a pleasant day!  

Best Regards,"

Now i confirm them the  satisfaction of the community.  Good day to all!!!

SolarOrbiter
Community Member

Ok, great community effort 😁    thanks everyone. case closed

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear everything is good to go. I wanted to check in, and let you know that I will be locking the thread in 24 hours. Please let me know if you have any questions.

 

Best regards,

Jake

CarloKa
Community Member

all solved. thanks for the quicky response.

Jhonleanmel
Community Specialist
Community Specialist

Hey there CarloKa, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel