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Blog Posts

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5603 Views
  • 0 replies
  • 7 kudos

Resolved! Unable to share photographs with Google Home outside North America

Have Google Home Account. Able to share 15,000 photographs with family with Gmail Addresses but unable to share outside North America (Toronto, Canada to Trinidad & Tobago). Google indicates it is not possible. Can I open another Google Home Account ...

Subscription

I cannot update my credit card details. I am subscribed to Nest for my UK property and thus am directed to the UK site. But, as I am a US resident and all my payment methods are billed to my US address, the UK site does not enable a non-UK card. Ther...

ocmil09 by Community Member
  • 1037 Views
  • 3 replies
  • 0 kudos

Guest network

I am trying to set up a guest network to access my Ring doorbell. I go to google home and look for guest wi-fi and do not see it. It is not listed . How do I set up a guest network with no link. Still trying everything to set up R ng

Mitch4 by Community Member
  • 1097 Views
  • 5 replies
  • 0 kudos

Home app

I clicked Get Started and it went to next page, choose Account. What do I do then. It says OK but I can't click on it. I'm trying to set up the nest hub

Nazzent by Community Member
  • 795 Views
  • 4 replies
  • 0 kudos

Resolved! Colors of icons

My pull down icons were blue, now they turned red why did this happen? What I mean by pulled down icons when you pull down on a Samsung screen you have your setting icons such as your flashlight your Wi-Fi your volume all those things.

Cap by Community Member
  • 1191 Views
  • 1 replies
  • 0 kudos

3 of 6 cameras and thermostat won't connect to Nest app anymore

I have 5 cameras (4 outdoor and one older Dropcam indoor) and one thermostat that were flawlessly connected to the app for years. A few weeks back the thermostat, and 3 of the cameras stopped connecting to the app. I first though it was a wi-fi issue...

iPhone not communicating when connecting home

I’m trying to reconnect an old google home mini speaker that got disconnected when I changed ISP. I factory reset it since there was no other East way (geniuses at google). As you can see by the screenshots, I can detect it and pair it, but when conn...

C9AF4B21-BBDB-4111-8166-D184D1F88AC3.png 15C6F8C3-10FD-4D91-B716-F6893FF0D428.jpeg
patrick134 by Community Member
  • 1108 Views
  • 5 replies
  • 0 kudos

Strange email from Google

Today I received this message in an email: "You no longer have any Nest products in (my town). This will be the last report for this home until a new Nest product is added to it."I have a Nest thermostat, three Nest Protects, a Nest Mesh Router, seve...

threej by Community Member
  • 1216 Views
  • 4 replies
  • 0 kudos

Nest Hub useless for users not speaking GA supported language?

First of all, I have to say that Google's Assistant (in English) is far superior to any other that I've tried. That's why google home mini is the only non-apple device I own.And I understand that Croatia is not that big of a market to develop a langu...

ibhr by Community Member
  • 1446 Views
  • 4 replies
  • 1 kudos
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