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Google devices not recognizing two voices

Kjemp
Community Member

Hi. 

So my roommate and I have multiple nest devices in our home. We've also activated personalized content and learned google our voices. (we have two google accounts connected to the same home)

But only my voice can make changes to our lights. When my roommate tries, he just gets an error. How can we fix this?

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

Kjemp
Community Member

Yes I still need help 🙂 

GarrettDS
Community Specialist
Community Specialist

Hi there, 
Thanks for following up. Would you mind letting me know what troubleshooting steps you've taken?

 

I look forward to hearing from you. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS