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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4026 Views
  • 0 replies
  • 5 kudos

No access to account

I cannot access my nest app due to the email it was set up with no longer exists and I have no access to the email.Is there anyway of changing my email address to access the account again. It wasn't set up through Google originally, it was set up thr...

Cosso by Community Member
  • 315 Views
  • 0 replies
  • 0 kudos

"cannot send invitation at the moment"

I'm trying to add my wife to the Home app so she control Nest features, etc. I get the above message. She has a yahoo email address, is that the problem? I'm not using Gsuite and have read through all other similar threads. Thanks for your help!! M

mhaviland by Community Member
  • 511 Views
  • 1 replies
  • 0 kudos

Google app does not link to Cloud Intelligence

Hello, hope you are doing well.I am having troubles linking the Cloud Intelligence app to the Google Home app. It throws me an error and I can’t use my light bulbs through your app. It works fine on the other one.Can you help me with this?Thanks!

mmewesa by Community Member
  • 351 Views
  • 0 replies
  • 0 kudos

Locked out of Google account but Nest still signed in

So I've been locked out of my main Google account that I've had for at least 10 years, hundreds of dollars in apps and subscriptions. Was using 2 factor and Microsoft authenticator and my phone to verify. After a factory reset I was locked out, know ...

I can't add nest devices in the google home app

I can't add nest devices in the google home app. The devices are already set up in the nest app. Can someone help me? I get the error message that my username or password is incorrect. I don't have an old nest account, the in the nest app, I can log ...

G-Glenn by Community Member
  • 9699 Views
  • 9 replies
  • 7 kudos

Cannot log into nest app on Apple TV

Hello,I am frustrated. Have a nest thermostat. Also have an iPhone and an Apple TV. When I try to log into the nest app on Apple TV it asks for my username (my email) and password (no idea what it is). So I figured I’ll reset my password on my iPhone...

Connor by Community Member
  • 10742 Views
  • 8 replies
  • 14 kudos
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