Google Mini won't connect to my Sky router

[DebbieC123]

Google Mini won't connect to my Sky router. Any ideas?

[Azarco]

Hey DebbieC123,

Thanks for visiting the Community. 

Give these steps a try:

• Make sure your Google Home Mini is within 15 feet of your Wi-Fi router.
• Reboot your Home Mini and router to refresh the connection.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled).
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app
• Uninstall and reinstall your Google Home app.
• Toggle the Wi-fi settings on your phone.
• Use a mobile hotspot to set up your devices (To isolate the issue).
• Try resetting your Home Mini.

Let us know how it goes.

Best, 
Alex

[Azarco]

Hey DebbieC123,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey DebbieC123,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex