Google home presence detection does not show my location

[sazma]

There is no my location section in the presence detection list. I can see all the other devices in the list, but my phone doesn't show up. I can't turn detection on or off for my phone and detection doesn't work on my phone. I have location permision always on for Google Home app.

Everything worked, but about 1 month ago my phone disappeared from the detection list.

I tried reinstalling Google Home but the problem persists.

[GabrielaG]

Hi sazma,

Thanks for reaching out to the community. I'm sorry to hear that the Presence Sensing feature of your Google Home app doesn't show your location, but there's no need to worry; I'm happy to help you right now.

I appreciate your effort in trying to fix the problem with the troubleshooting steps you performed.

Could you please confirm if you checked the Location Permission in the Phone Settings or Google Home app?

Any additional details you can provide will be helpful.

Regards,

Gabriela

[sazma]

Hi Gabriela,

yes, the location is turned on in the phone settings and for the google home application it is set with the "always on" permission.

I tried removing the phone from the household and re-adding it to the household, but that didn't fix the problem. It seems like the google home app can't get my location.

I'm attaching a picture of the home detection settings, instead of the red question mark it should be the detection settings for my phone, but it's not showing.

Thank you,

 

[sazma]

Right now google home app updated to version 3.29.157.6 and the update fixed the problem.

Thank you.

[GabrielaG]

Hi sazma,

Thank you for keeping me updated. I appreciate the time you took to perform the troubleshooting steps. I'm glad to hear your device is working fine with Presence Sensing after Google Home updated.

If you have more questions, please feel free to write in this post.

Regards,

Gabriela