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Google nest speaker

Chanmd-
Community Member

Hello I recently changed my network provider so I tried to uninstall my Google speaker to reinstall the new internet but it sets up with the noise and when I put my internet password in it says update my Google home app but when I go to app store there's nothing to update sane if I go on the home app there's no where it says update until.i can do that my Google speaker won't work. 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Chanmd- 

Did you follow the instructions in the Help topic below for "Speakers and displays"?

https://support.google.com/googlenest/answer/10165378

sicsacol
Community Specialist
Community Specialist

Hi @Chanmd-,

 

Thanks for reaching out to the community. I understand you're having difficulties adding your Google Speaker in the Google Home app since you changed your network because after entering your password, it prompts you to update the Google Home app, but when you check, there's no update available. I appreciate the information shared. No worries, let's work together to get this fixed. To better assist you, I have a few questions for you:

  • Is your phone's operating system updated?
  • Have you restarted your phone?
  • If possible, can you use another phone to add your Google Speaker to check if you get the same error?
  • Did you get a chance to check out the article with some steps that MplsCustomer shared? If so, how was it?

@MplsCustomer, thank you for your contribution.

Any additional details you can provide will be helpful.

 

Regards,
Jonathan