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Having major issues

Mtgparemine4e
Community Member

For some strange reason I'm not able to log in to my google account on my Chromecast can someone please help

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Mtgparemine4e,

 

Thanks for reaching out. Let's sort this out. 

 

Quick questions — what type of Chromecast device do you have? What message are you getting when attempting to sign in your Google Account in the Google Home app? 

 

Try these steps:

  • Uninstall and reinstall the Google Home app.
  • Make sure your phone's OS is updated.
  • Reset your Google Account password.
  • Reboot your mobile phone.
  • Use a different mobile device.

Let me know how it goes.

 

Thanks,

Jennifer

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I want to make sure you're all good — how did the steps go?

 

Thanks for your help here, Jennifer.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,


We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT