Help with existing matter enabled Google products

[eagobert]

I have multiple matter enabled products that are also thread border routers.  I'm not sure how they work.  I'm also trying to use the devices in a smart things app where I have a matter enabled thread border router.  Should I be able to generate a matter qr code?  The only directions I find are to scan the qr code or input a code found on the packaging.  Well what about existing products that have been matter-enabled?  As a customer, the guidance on this has been woefully inadequate. Can someone please provide some guidance?

[Alex_S]

Hi there,
 

Thanks for visiting the Google Nest Community. Kindly try the suggested steps on how to Manage Matter-enabled devices in the Google Home app.
 

Let us know how it goes.

Regards,
Alex

[LovelyM]

Hello eagobert,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Appreciate your help here, Alex.

Best,
Lovely

[LovelyM]

Hey eagobert,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Sincerely, 
Lovely