Missing presence sensing parameter

[Nge]

Hi,

My Home app doesn't show the presence sensing parameter. I don't see any information related to missing setting in the current doc.

My current setup is:

• Google home
• Google home mini
• Chromecast
• Samsung Smart things paired

Also please note that I am using a Google Workspace free legacy account, but my wife has the same issue with her regular google account.

Any ideas?

Regards

[Anonymous]

Me too, that's what I'm searching for now! 😆 🤣 😂  great , any help?

[Nge]

No update on my side, still not working

[Juni]

Hi folks,

Thanks for reaching out, and sorry for the delay. I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

You can also check out this link for more information about presence sensing. 

Regards,

Juni

[Nge]

Hi,

Yes we do need help, the issue is still occuring. I went through the all documentation about presence sensing and much more without success. It's either a bug or an undocumented restriction.

Regards 

[Juni]

Hi Nge,

Got it. Could you send us a screenshot of it so we can take a better look?

Thanks,

Juni

[Nge]

It sounds crazy but the "presence sensing" item in my Home app settings just appeared today. Without updating the app. I believe Google is working on the backend. I changed nothing since the last time I checked.

[Juni]

Hello there,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Best,

Juni

[Nge]

Unfortunately I now facing a new problem but it's much more clear. When I click on the presence sensing setting, then I need to agree to the supplemental Nest terms and I am rejected with a pretty clear error: "Sorry, Gsuite account can't be used for migration"

[Princesss]

Hi Nge,

Sorry for the late response. Do you have other accounts that you can use? We recommend using regular account instead of Gsuite as it may or may not work due to limitations and account restrictions.

Keep me posted.

Best,

Princess

[Nge]

Try to switch your android in US English and wait for a week, it's the last thing I remember changing. I not sure it it really helped since the presence sensing option suddenly appeared today.

[LovelyM]

Hello Nge,

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hey Nge,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Sincerely, 
Lovely