04-05-2023 02:22 AM
The Home Away activity is not registering. Home and Away is being activated on the app but nothing has shown in the history for around 2 weeks
04-08-2023 02:57 PM
Hi Artymariner,
Thanks for bringing this up.
Have you made any changes from the app before you experienced this? Could you check if there are other home members who might change the routine settings from the Home app?
You might also want to check these settings:
When you allow your home to use phone location, home members can choose to let their phones help with presence sensing.
Learn how to use your phone location for better presence sensing.
When you turn on Location Sharing for your phone, it will be able to help with presence sensing.
Keep us posted.
Best,
Princess
04-12-2023 02:37 PM
Hello Artymariner,
Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Princess
04-11-2023 02:58 PM
Hey there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess