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Home app bug on Samsung devices running OneUI 5

BryGuy64
Community Member

Hello, I'd like to report a bug that's been bothering me and others I know with the Google Home application on oneui 5 on Samsung devices (Witnessed on Z Fold 2, S20+, S22, and my S22 Ultra). Sometimes after using the app, audio cuts out in 1-2 second long intervals, and plays for half a second in between said intervals, making audio almost useless, and it even cuts out audio for notifications. I have yet to see if this affects calling, but it's a major hinderence to an average user. It seems that the issue is triggered by opening the live view for any cameras within the app. Solvable by either force closing the application, or rebooting the device.

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi BryGuy64,

 

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. When did your issue begin? Which Nest Camera model do you own?  You can try to uninstall and reinstall the Google Home app then observe if it will make a difference.
 

Let me know how it goes.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

 

Best regards,

Jake