01-15-2023 02:13 PM
Hi. I have two homes in my nest app. The one with no devices on which I have renamed X allows me to 'Remove Home' from home info setting. When I restart the Nest app after removing the same home X is back again. The other home does not have the removal option so I assume that is linked to my Home app. How do I remove home X permanently please?
01-24-2023 08:16 AM
Hi oldpearse,
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. What is the make and model of the phone that you are using for your Nest app? Try to clear cache and data then observe if this will make a difference. Uninstalling and reinstalling might help too.
Hope this helps.
Regards,
Juni
01-25-2023 02:46 PM
01-25-2023 03:01 PM
Hi oldpearse,
Thanks for trying that. Sorry that you are still experiencing the issue. Could you try to use another phone so we can further isolate the issue?
Looking forward to your response.
Best,
Juni
01-28-2023 03:03 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
01-30-2023 10:30 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake