Home app forces you to pay $100 when adding a house

[markedd]

Ive had this "home "app for over a year and love it. Prices are going up to $100 a year for me in May 2026. I moved 2 of my cameras over to another house and successfully added the house to my "home" app easily.  When I added the first camera it wouldn't let me finish the installation unless I signed up for another $100 account.  Google reps say I dont need another account or pay anything more to add another house or move an existing camera to it .  But the app insists I do add another account . Tech google rep said " I recommend just doing it and delete it after". He didnt have an answer as to why is it forcing me to have 2 accounts.  So I kept searching in other places for why google says I can do this without another account and yet wont let me unless I get another account. No explanations anywhere.

Of course I added the account and deleted it after and everything works fine still. 

has anyone found out why all the trouble?

[MplsCustomer · Accepted solution]

@markedd 

I'm just another Google Nest customer, since 2019.

I"m not sure what you mean by "accounts".  We do not pay anything for "accounts".  However, we DO pay for Nest Aware subscriptions (now renamed to Google Home Premium), and we DO need a separate "subscription" for each Google Nest "home/structure". Each subscription covers all the cameras and doorbells in the same Google Nest "home/structure" on the same Wi-Fi network. It's been that way for years.

I cannot explain what you encountered in the Google Home app. This is the Google Home Premium page from the Google Store:

https://store.google.com/product/google_home_premium

[markedd]

I feel so lucky having only ONE nest aware subscription and being able to use it for 3 houses!!!

With cameras at 3 different homes with 3 different wifi connections!  I first had 8 cams at my home. Then the ex wife wanted to try some. I added her home and wifi and by the way she lives 10 miles away. I just bought a home in a different state and it works there also! HOW ABOUT THAT ALL ON ONE ACCOUNT 

thats for making my situation special!

[MplsCustomer]

@markedd 

I guess I don't know how that's possible. For years, responses from Google Nest support staff in this forum have said we need a separate Nest Aware subscription for each Google Nest "home/structure", and a Google Nest "home/structure" cannot span more than one Wi-Fi network. Over the years there have been many posts from customers in this forum expressing frustration with these limitations.

Judging from a few posts from some long-standing customers, these limitations may not have existed before Nest Labs was acquired by Google, but I'm not sure.