Home app not connecting with nest thermostat

[jrodriguez1175]

Hello, my Google home app doesnt sees my New next thermostat.

[MelbaDT]

Hey jrodriguez1175, 

Sorry to hear about your Nest thermostat. I want to dig deeper into it. 

A few questions — what specific Nest thermostat is this? Were you able to set this up and manage it through the Nest app? Also, do you have a migrated Google account or an non-migrated Nest one?

Best, 

Melba

[MelbaDT]

Hey there, 

How's it going? Still need our help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba