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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 10160 Views
  • 0 replies
  • 9 kudos

Google routines are still broken

I'm really sick of Google problems. This is a problem I've been battling for two and a half almost 3 years and it's nothing more than a freaking argument with Google because they don't want to listen to anybody. They keep telling me to do this try th...

duglop by • Community Member
  • 8453 Views
  • 31 replies
  • 6 kudos

Seemless Setup fails when connecting to Nanoleaf

Hello, I am trying to connect my Nanoleaf account to Google Home. I have 3 new Nanoleaf lightbulbs I’m trying to add. Using “Works with Google” setup the Nanoleaf account links successfully, but I am not prompted to add the new devices to my Google H...

TPainRad by • Community Member
  • 1162 Views
  • 3 replies
  • 0 kudos

Cannot connect thermostat to NEST app

I cannot connect NEST thermostat to my NEST app. I checked WI-FI connection and restarted the thermostat a few times but still doesn’t work. I have 3 other thermostats all connected to the app but not the one in the Living room. Please help!

Google/Google Go app

My friend just said I'll bless you you can set up Google Home app with all your devices with your Google go on your Android tab go edition phone yeah you just don't know how to do it you paranoid. Seriously though is there anyway I can use the Google...

LDN_SW1V by • Community Member
  • 1139 Views
  • 3 replies
  • 0 kudos

Apple Music

How do you see your music on the Google home app. I can only change music by clicking skip. But I wish to see and select what I want to play. how do I go about doing this

Dele by • Community Member
  • 589 Views
  • 1 replies
  • 0 kudos

Resolved! Nest App unable to connect to service

Since Thursday, my wife's app is reporting that it "cannot connect to the service", when I tried, I got the same messageI tried logging out and back in but now I just get a spinning blue circle and no connection - I've checked for app updates and I'm...

Anthony99 by • Community Member
  • 1453 Views
  • 3 replies
  • 1 kudos

Cannot add existing Nest thermostat to Google Home account

I have exactly the same issue described in this thread:https://www.googlenestcommunity.com/t5/Apps-Account/I-can-t-add-nest-devices-in-the-google-home-app/td-p/123204 I have a Nest thermometer. I migrated from username and password to login with my G...

billing issue

I've been trying to pay my bill for a week now. I've got about 4 hours spent trying to pay with a different card. I've followed all the directions including the instructions on google pay. I need to speak to a customer service human being to resolve ...

Pathgil by • Community Member
  • 1385 Views
  • 6 replies
  • 0 kudos
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