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Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Controlling volume for multiple speakers in the Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Can't add tiles in quick settings

Hello.Recently I updated to Android 13 on my Pixel 4 and my device controls in quick settings have been reset. When I tried to add tiles from Home app, it said Loading... and after 2 minutes this message showed up: "Controls could not be loaded. Chec...

WinWins by • Community Member
  • 654 Views
  • 4 replies
  • 0 kudos

Nest Thermostat no lnoger showing in app

Whilst I was on holiday my Nest App stopped showing my thermomstat , just a Home Icon which i can set to Away or not.I can't re add the thermostat as it asks me for the 7 digit key, but the thermostat says it is already connected to the account so do...

redders23 by • Community Member
  • 705 Views
  • 5 replies
  • 0 kudos

Radio has disappeared from Google home

Having worked since we first set up the system I ask Google to play ... radio every day. Today it tells me it can't do that. I've looked in the media section of Google home and Radio has gone! How do I add it again?

EllenR9 by • Community Member
  • 1626 Views
  • 12 replies
  • 0 kudos

Cannot change placement of Nest Hub in Google Home

I have two 2nd gen nest hubs. One is brand new. Neither can be successfully reassigned to a different "placement" once they've been setup.If I click placement and try to assign the hub to a different room, the app will also ask for a new device name....

TheBuster by • Community Member
  • 2498 Views
  • 14 replies
  • 1 kudos

Resolved! Google home app problem

I recently have a problem with google home during video mirroring on tv , via my cellphone.The phone is Xiaomi redmi 9 pro 6/128, and 1,5 year I used it with google home works perfectly on mirroring video to my tv.Until now, I am not sure if the last...

Tolis by • Community Member
  • 970 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot link Spotify to Google Home

I had to unlink my Spotify to me Google Home is music was not playing, Now when I try to relink I keep getting a message saying something went wrong - try again. I have tried to reconnect about 6 times keep getting the same message.

Lisa0201 by • Community Member
  • 1465 Views
  • 9 replies
  • 0 kudos

Tv with google assistance problem

I have a Hisense tv with Google assistance. I have google home app for other devices. I added tv to home app but it is now greyed out and says off line. I try to unlink device but it says only owners can unlink. How do I unlink it.

Lindab by • Community Member
  • 451 Views
  • 4 replies
  • 0 kudos

Resolved! Unenrolling for Rush Hour

I've contacted my energy provider to unenroll and received a confirmation a few weeks ago. YET, my thermostat was still being controlled. Contacted Nest. After collecting all of my information, verifying that it was me, AND giving over control of my ...

smmarz by • Community Member
  • 1115 Views
  • 4 replies
  • 4 kudos
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