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Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

Cant connect to cloud

i logged out of my google app and whenever i try to log back in it gives the message: ‘cant connect to cloud’ i tried using a different google account but somehow i still cant log into the google home app, i now have 0 control over my google home dev...

Jeroen_Sl by • Community Member
  • 1213 Views
  • 4 replies
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Neat heating history does not match when heating was on?

Hi I’ve been monitoring usage (trying to get heating bills down!) yesterday the heating was on 6.30-8.30 (2hrs) 5-10pm (5hrs) so 7 hours total the app says 15hours usage!? when heating is down it is on 12 degrees - today has been colder and the heati...

Emm75 by • Community Member
  • 540 Views
  • 0 replies
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cancel subscription NEST AWERE

I can't find where I can cancel nest were subscription please contact wit me or email me how to do it please my email # or #

Conrad1691 by • Community Member
  • 1092 Views
  • 4 replies
  • 0 kudos

Low battery

I have a Neat thermostat Generation 3 that the battery wont charge. What should I so?

Set up but didn’t work

Set up google home to run presence sensing on away but after leaving home for 30 minutes the app still showed us as being at home still.Any ideas why this would be?

MioandZola by • Community Member
  • 1682 Views
  • 7 replies
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Use presence sensing to auto turn on lights at sunset

Hi, attempted to use presence sensing to auto turn on lights at sunset when we were not at home. However the lights came on as soon as we left home despite it being several hours until sunset.Is it possible to set up so only come on a sunset? Thanks

MioandZola by • Community Member
  • 1272 Views
  • 4 replies
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