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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5001 Views
  • 0 replies
  • 7 kudos

Home/Away can't set up

When I'm trying to set up a home/away get a error "something went wrong please try again"I don't now why

Public preview

I requested a public preview from 2 days left But i didn't have a response until now what a issues??

How can we get action on enhancements to the cookbook app?

I've seen multiple post and issues with the cookbook app we use on our Google Hub. Why are none of these being addressed? Is there no development being done on this? Nobody wants to waste time using an app that is not going to be improved by end user...

fnova by • Community Member
  • 559 Views
  • 1 replies
  • 2 kudos

Nest Thermostat to Google Home

I am trying to get my Nest 3rd gen Learning Thermostat to show up in my google home app and cannot get past the "sign into Nest". It won't let me log into my nest account.

Unable to change payment method for Nest billing

I'm unable to update my payment method once I entered in the details of my credit card. I also cannot remove the two existing cc's on file. This is the page - store.nest.com/account/subscriptions

rv2022 by • Community Member
  • 3034 Views
  • 4 replies
  • 2 kudos

Google home history

I purchased the ability to save history for 30 days on Google Home and it’s not working. I still only have it for 3 hours. How can I fix it?

Joykor by • Community Member
  • 880 Views
  • 4 replies
  • 0 kudos

Constantly being logged out of nest app

I am CONSTANTLY logged out of the Nest app. I can’t even change the thermostat schedule. It also impossible to see who’s at the door. The alerts come 20+ mi it’s after someone has been here and then I can’t even watch. There’s also no sound. Either t...

Chandra1 by • Community Member
  • 650 Views
  • 3 replies
  • 0 kudos

Not able to log in Nest app on mobile and website

Hi I was not able to log in Nest app on mobile and website.On mobile, after selecting my Google account, it returns to the previous page with "Loading..." text showing forever.On the website browsing with Chrome, I also selected my Google account. It...

Nest app is offline

My Nest app has been offline for a week. The thermostat is online.I have tried all of the trouble shooting steps several times, but I can't get it to connect..

Wendy9926 by • Community Member
  • 730 Views
  • 3 replies
  • 0 kudos
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