11-15-2022 03:51 AM
I can not link my ADT smart home app with the google home app. When I go to link it it just takes me to the ADT app and that’s it. I have followed the instructions on the website and it has merged my nest aware but that’s it.
11-17-2022 06:15 PM
Same exact issue!
11-22-2022 03:26 PM
Hey folks,
We're sorry for the trouble this may have caused you — let see what's going on.
Can you control your ADT devices on its native app? Make sure you enabled the Two-Factor Authentication (2FA) on Control accounts. Also, make sure your apps are updated. Try these steps:
Looking forward to your response.
Best,
Alex
11-26-2022 11:10 AM
Alex, that does not help. I am able to access the account through the app. As the other customer described, when you click on ADT through the Google Home app it just stalls when it opens the ADT Pulse app.
11-27-2022 05:15 PM
Hey folks,
Thanks for giving us a heads up. If none of those steps work — you can also give these steps a try:
Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Home or Google Nest device. Open the Google Home app .
Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Home or Google Nest device.
Let us know how it goes.
I appreciate the help here, Aleja.
Thanks,
JT
11-29-2022 05:34 PM
Hi there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
11-30-2022 06:15 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT