02-12-2023 10:13 AM
Set up google home to run presence sensing on away but after leaving home for 30 minutes the app still showed us as being at home still.
Any ideas why this would be?
02-16-2023 04:05 PM
Hey MioandZola,
A few questions: how many home members do you have in your home structure. Please check the guide below:
Let us know how it goes.
Regards,
Alex
02-17-2023 12:54 AM
Hi Alex
There are two people in home group. Both persons phones are setup correctly with location turned on.
Thanks
Lee
02-21-2023 11:08 AM
Hello there,
Thanks for letting us know. Are you both out of the house or someone staying at home? Give these additional steps a try:
Keep us posted.
Best,
Alex
02-21-2023 12:00 PM
Hi Alex
We are both out the house. I do not understand when you say geofence. I can't locate a toggle that states that in either the Home or Nest apps.
Thanks
02-21-2023 04:02 PM
Hi MioandZola,
Sorry for the confusion. Geofencing uses the location of your phone to decide if you are home at your address or not. Check if all permissions are enabled for the Google Home app. To cover all our bases, try creating new routines.
Regards,
Alex
02-25-2023 12:25 PM
Hi there,
Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
Thanks,
Juni
02-26-2023 12:30 PM
Hi MioandZola,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan