iOS Google Home App shows in app notification but inbox is empty

[tpw]

Hello Community. I have several Google Nest cameras connected via the Home App on iOS. The app and iOS are up to date. I'm seeing a red badge on the bell icon top right of the app. When I tap the bell to get to my inbox, it's empty. Refreshing the inbox does not present any messages. When I exit the inbox, the badge is cleared.

It seems to be firing whenever there is a notification event from a zone, but I'm not 100% sure that it is the trigger.

The empty inbox makes the notification badge useless and if it is firing from other events, then those events should be listed. Essentially, the badge is either a false positive or the events underlying the badge are not correctly listed in the inbox.

Seems like an app bug to me.

Anyone else have this problem or know about a solution?

[tpw]

...here is are screenshots demonstrating the problem: https://drive.google.com/file/d/11bHsiXALJisp9O-BX8dLz3aa1yQOUxlG/view?usp=drive_link

[Derickf · Accepted solution]

Hi @tpw,

Thanks for reaching out to the community. I understand that it could be confusing to see a red badge on the doorbell icon when you open the Google Home app and find nothing there. I'll be more than glad to assist you.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Did this issue start after an application update?
• Do you receive push notifications when an event occurs?
• Have you tried to remove the Google Home app and reinstall it?
• Have you ever seen a message or notification there before?

I'll be waiting for your reply.

Best regards.

Derick.

[tpw]

Deleting and reinstalling the app seems to have resolved the issue. Thanks.  

[gacck]

Am I correct in understanding that simply uninstalling and re-installing the app fixed this problem?  I ask, because I'm having the same exact issue.

[tpw]

Yes. It worked for me.