cancel
Showing results for 
Search instead for 
Did you mean: 

Nest camera

Krisdp214
Community Member

I can only get 1 of 2 nest outdoor (battery) cameras to connect to wifi

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Krisdp214 

What happens when you try?  Have you tried temporarily locating the camera close to your nearest Wi-Fi access point to see if the location makes a difference?  Is the camera's battery charged?

Nestdishguy
Community Member

this happened to me out in the field I was installing for a customer and the camera wouldn't connect I ended up calling support 800 number couldn't get it going we ended up replacing that camera and boom started working. 

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for your help on this one, @MplsCustomer!

 

The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie