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Home app tells me to install the Home app!

Colin_T
Community Member

Just upgraded my phone to Pixel 10 Pro XL and went to check settings in the Home app. In the Automations tab, under Household -> Home (When someone comes home)/Away (When everyone's away), if i tap on When some one comes home/ When everyone's away the app shows a screen "Saying Here's how to get started  Download the Google Home app". I'm already in the app!

I have tried force stopping, deleting cache/data, uninstalling and reinstalling but get the same issue

1 REPLY 1

jenniffert
Community Specialist
Community Specialist

Hi Colin_T,

 

Thanks for reaching out to the community! It seems your Google Home app is repeatedly prompting you to download the app on your Pixel 10 Pro XL, even though you’re already in the app, particularly when you try to switch the Home & Away mode. I appreciate your efforts in trying to solve this issue. No worries, help is here!

To better address this issue, I recommend reaching out to our friends at the Google Pixel Help Community. They have specialized expertise in Pixel devices and can give you more detailed help with this particular issue on your new Pixel 10 Pro XL.

Keep me posted.

 

Best regards,

Jenniffer