Home vanish from app

[Dracon]

Was removing an admin from home app to downgrade them from admin to member. But after removing them from the home everyone in the home lost access to the home in app and we can not get back into the home it said to have the person that was remove to add everyone back into the home but he doesn’t have the access to the home as well. Is their anyway to get the home back without reinstalling the entire home network?

[DeboraJ]

Hi @Dracon,

Thanks for reaching out to the community! I understand the inconvenience caused when you removed a home member from your account and all the other members lost access to the home structure. Let me share some information with you!

In this case, since you mentioned that the only person who has access to the home structure doesn’t have the permissions to re-add the rest of the members, the best recommendation is to create a new home structure and re-add the devices and the rest of the family members. I understand you’re looking for alternative options for this situation, but in this case, without administrator permissions, it is not possible to restore access.

Hope this helps!

Best regards, 

Debora