How to cancel and request refund to chrome cast

[Kbj83]

I have been unable to connect my TV to the Chrome Cast. I would like a refund and to cancel the subscription.  

[GeremiG]

Hi @Kbj83!

Thank you for posting in the community. I'm sorry to hear that your Chromecast is not connecting to your TV. I understand you're looking to request a refund and cancel your subscription. I appreciate your efforts in trying to connect your Chromecast device.

I would be happy to assist you with troubleshooting the connection issue. To help me find the best solution, I'll need to ask you a few questions:

• What model of Chromecast do you have? 
• Are you getting any error messages in the Google Home app or on your TV?
• What kind of TV are you trying to connect it to? (Make and model, if possible)
• Have you tried any troubleshooting steps?
• Could you please clarify what subscription you are referring to?

Based on the information you provide, I can offer you the best course of action.

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[Rwiinbo]

Hi Kbj83! Before you ask for a refund because you can't connect your Chromecast to your TV, I'd like to help.

- What model is your Chromecast so I can give you the correct steps and some additional tips?

- What have you tried already?

- Do you see anything unusual when you try connecting it?