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How to remove old phones from account

Community Member

I have a google nest that I often use to call my own phone or my wife's to locate them. Whenever I say "Hey google call my phone" It rattles off a long list of every phone I have ever owned or signed into even once. I want to remove these from the account memory!


Following the advice of what I have seen online I am supposed to go to but when I go there to remove the old devices(phones) from the account. It says I cannot until they will go online again. 


Obviously if people are trying to remove phones they no longer have they cant fking go online.... so how the hell am i supposed to remove them from the account??? an no i cannot go into "devices" on the home app and remove them there. The only device that shows is nest mini itself.


Gold Product Expert
Gold Product Expert

Hi @TylerBR222 

Did you also check your Google account?

If you go to security within your account you can visit Devices and remove them from there.

Community Specialist
Community Specialist

Hi folks,


Thanks for visiting the Community.


@TylerBR222, have you tried the steps above? Let us know if you have additional questions and I'd be glad to assist you further.


@RXShorty, thanks for your help on this.




Community Specialist
Community Specialist

Hey there,


I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.




Community Specialist
Community Specialist

Hello again,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.