Hue lights stopped working with google home

[68Lostsouls]

My hue lights worked eprrectly for years with my best and google mini setups. I have 3 nest speakers and a nest display. 

my hue app works perfectly, home assistant works perfectly and Yale app worked perfectly with hue. All have done for years.

i tried restarting my devices, I tried deleting the hue link to google home and now it just says something went wrong when I try to reconnect

i deleted any hue link in my google account

i tried deleting any google references in my hue account

i tried doing a bridge cleanup in hue 

I tried adding a new account to the home and all of the above have failed to work

[luciaaa]

Hi, @68Lostsouls,

Thank you so much for posting in the community. I’m truly sorry your Hue lights stopped working with the Google Home app. I'm here to assist you in finding a solution.
 

To efficiently troubleshoot, please provide the following information:

• Is your speaker or display powered on and successfully connected to your Wi-Fi network?
• Do you have Philips Hue light bulbs that are successfully set up on the same Wi-Fi network?
• Can you control your Philips Hue lights using the Philips Hue mobile app?
• Have you successfully linked your Philips Hue account to your speaker or display via the Assistant Settings? If not, please follow these steps to link your account.
• What specific action are you trying to perform with your Philips Hue lights (e.g., turn on/off, adjust brightness)?

Please verify the following:

• Your mobile device is connected to the same WiFi network or linked to the same account as your speakers and displays.
• Your Google Home and Philips Hue bridge are on the same Wi-Fi network.
• You are using a mobile device with the same Google account linked to your Google Home.
• You are using the same Google account as your primary account within the Google Home app.
• To verify your Google account:
  • Open the Google Home app.
  • Tap "Account" in the top right corner of the home screen.
  • Ensure the listed Google account is linked to Google Home. If necessary, switch accounts or add a new one.
• To verify Philips Hue light bulbs are linked in the Google Home app:
  • Tap "Settings" > "Services" > "Works with Google.".
  • If your lights don't appear, force close the Google Home app and try again.
  • If your Philips Hue light bulbs are still not listed, follow these steps to relink your account.

For a list of supported voice commands with Philips Hue, please refer to this article: supported voice commands with Philips Hue.

Please let me know how it goes.

Best regards, 

Ana

[68Lostsouls]

yes all on the same network that the hue hub is wired into

 hue app all controls the lights I have as do all the smart dimmers as does Siri in Apple home

I had all accounts linked and working but when they stopped I tried first to re authenticate which didn’t solve the solution so I tried to remove the link and then add again but now it says accijjt linked then spins a circle for a while then says oops there was a problem,

 so now I have a situation where the lights are no longer listed at all in my google home account, there are no linked accounts and I can’t link them

[luciaaa]

Hi, @68Lostsouls,

Thank you for your response and for your efforts in troubleshooting the devices. I'm happy to assist you further.

Since you've confirmed that your Wi-Fi and Google account are working correctly, let's try these troubleshooting steps:

• Reboot Google Nest or Home speaker or display.
• Reboot your WiFi router:
  • Unplug the router from the power source for about 30 seconds.
  • Plug the power source back into the router.
  • Wait for the router to finish rebooting (usually takes about 1-2 minutes).
• Reboot the Philips Hue Bridge:
  • Unplug the power source from the bridge.
  • Plug the power source back into the bridge.
  • Wait for the bridge to finish rebooting (usually takes about 1-2 minutes).

If these steps don't resolve the issue, please try the following:

• Perform a factory reset on your speakers and display, then set them up again.
• Relink your Philips Hue to the Google Home app.

Once everything is back online, try this voice command: "Turn on <light name>."

Please let me know how it goes.

Best regards, 

Ana