I don't see notification previews from Google nest cameras with the Google home app.

[Roberto76]

The smartphone is the Xiaomi Redmi Note 10S.
I checked "where they work" compared to other smartphone, all the settings are the same.
When the camera notification comes from the Google home app I can't see the preview.
With the old app it nests what doesn't happen and it works well.

[zoeuvre]

Hi Roberto76, 

Yikes! I'm sorry to hear that you're not seeing notification previews from your Google Nest cameras in the Google Home app on your Xiaomi Redmi Note 10S, you can try the following troubleshooting steps:

1. Ensure proper notification settings for the Home app and the Xiaomi Redmi Note 10S. Open the Settings app, navigate to "Apps & Notifications," select the Google Home app, and enable notifications.
2. Enable Home notifications on your Xiaomi Redmi Note 10S by going to the Settings app, selecting "Apps & Notifications," and granting all necessary permissions, including notification permissions, for the Google Home app.
3. Clearing the cache and data of the Google Home app can resolve notification-related issues. Open the Settings app, select "Apps & Notifications," and choose the Google Home app. Clearing data will log you out of the app, so sign in again.
4. Update your Home app to the latest version available on the Google Play Store to avoid compatibility issues or unexpected behavior.
5. Restart your Xiaomi Redmi Note 10S to refresh the system and potentially resolve temporary glitches affecting notification previews.

Let us know how it goes.

Best,

Zoe

[Roberto76]

Zoe, thank you for your kind and detailed reply. I have already tried the steps you suggested to me but the result is always the same.

Thank you for your support and Happy New Year.

Roberto 

[zoeuvre]

Hi there, 

Thanks for letting me know. Could you test on another mobile device to see if you can receive notifications? Download the Home app on another device and sign in using the right account.

Thanks,

Zoe

[Roberto76 · Accepted solution]

Hi Zoe, I tested on the mobile phone of my wife (Red mi note 9 pro) and other phone (Samsung a52) and they receives notifications.

[zoeuvre]

Hello Roberto76, 

Thanks for confirming. Therefore, we conclude that the issue is with your phone. In this case, you may use your other phone to receive notifications with your camera in the meantime while you check on your main phone's software to see if it is updated, making sure that you are logged in on the correct account, and deleting and reinstalling the app on your phone. If, by chance, your main phone is really not receiving any notifications, then I highly recommend you contact your phone provider or manufacturer by that time.

Regards,

Zoe

[Roberto76]

thank you so much Zoe,
I will follow your advice.
Soon, Roberto 

[zoeuvre]

Hello there, 

Great! If you come across other information you'd like to pass along or have more questions, feel free to create a new post. 

Cheers,

Zoe