03-07-2023 09:11 AM
Hello,
I have multiple lights, that uses their own app to control, that randomly keep turning off and on throughout the day.
I am unsure what is causing this. I have turned off presence sensing and do not have any routines set for a certain time/day.
Could someone please help/suggest what it might be?
Thanks.
03-07-2023 10:23 AM
Same issue
03-14-2023 05:42 AM
Update: This is still going on. Yesterday it was acting even more weird when we had company over. Google seems to go into "Away" mode, even tho I have turned that feature off and deleted it's history. Does anyone have suggestions on how to fix?
03-17-2023 07:50 PM
Hi folks,
Thanks for reaching out — let’s see what’s going on. A few things: when did your issue begin? Were there any recent changes or updates to your setup? What phone are you using (Android or iOS)? Also, what is the Google Home app version installed on your phones?
You can both turn off the location on your phone’s and observe if it will make a difference. Using another phone will also help isolate this.
Regards,
Juni
03-20-2023 01:39 PM
Thank you for reaching out. 😊 Please see below answers to your questions.
Thank you.
03-20-2023 06:59 PM
Hi there,
Got it, Iĺl keep this open and wait for your update.
Thanks,
Juni
03-22-2023 03:10 PM
Thank you. I have some more info, if it may help.
When I asked google to watch a TV show from Youtube TV, all the lights in the house turned on. So, not sure if it's a location or Routine issue.
03-22-2023 08:06 PM
Hi TheHales2016,
Understood, Are you using your Nest speaker or phone’s Google Assistant? What command did you use? Check if your Google Assistant recognized your command. See the steps below:
Thanks,
Juni
03-29-2023 04:57 AM
Sorry I went out for vacation. Came back and the thremostat turned off due to inactivity. But, I use the Nest speakers.
03-29-2023 04:58 AM
Verified that the Google thermostat shows off for presence sensing. Still having issue of the lights turning off and on...
03-29-2023 07:58 PM
Hi TheHales2016,
Got it. Try to unlink and relink your lights and observe if it will make a difference.
Regards,
Juni
03-30-2023 01:57 PM
Did you want me to unlink all 24 lights?
03-31-2023 06:01 AM
Update: It's turning the TVs on and off as well. Starting to think it's a Routine issue... It's randomly triggering my Home and Away Routines whenever I tell google an action.
04-04-2023 07:48 PM
Hi TheHales2016,
Understood. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Regards,
Juni
04-05-2023 01:57 PM
Ok, done. TY.
04-05-2023 08:23 PM
Hi TheHales2016,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
PDXretired, We just want to follow up if you are still experiencing issues with the routine feature? Please let us know so that we can assist you further.
Thanks,
Juni
04-06-2023 01:21 PM
Ok, TY. I'll keep an eye out out for the email. Not sure what PDX is. But, I'm still having issues.
04-10-2023 08:10 PM
Hi TheHales2016,
PDXretired is another user who posted in this thread and I was just asking him if he needed further help. Also, It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.
Regards,
Juni.
03-27-2023 07:51 PM
Hi there,
Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
03-28-2023 08:04 PM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni