So I have an eight camera Lorex NVR system. All cameras are added to the home and I can view any footage nicely on the home app on the phone. (The video footage cannot be displayed on a nest hub (2nd generation) or any Chromecast device, but that's a problem that has been discussed at length elsewhere in the forum. Still not solved. This discussion here is not about that).
So what's the problem???
Whenever there is a local power outage, All cameras permanently disappear forever and I need to relink the app and add each camera to the home. Tedious!!!!
(I have provided in-app feedback for the last two times this happened, but have not heard back, ever.)
Example from last night:
It is extremely tedious to add 8 cameras back to the home, because every camera needs to be added individually, pick the home, pick a location, eight times!!!!
I really don't want to repeat that after every single power outage!
Why can't the app hold on to devices that are temporarily not reachable, then restore them when they come back online? For me that problem happens exclusively with Lorex cameras. All other linked home devices (lights, sprinkler) are all still there when the power gets restored. So why are Lorex cameras almost instantly removed forever???
Is it a problem with the Home app? A problem with the linked "Lorex home" app? (Ping-pong blaming will start!)
Note that all cameras are still available and reachable in the Lorex app. It's just the home app that loses all memory about them whenever the power fails! Not good!
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. You can create a new home then set up your devices to that one. Observe if this will make any changes. Check the steps below on how to create a new home.
Keep me posted
Well, I was watching it for a while and observed the following:
Of course I have no idea what the logic was to ad a second "home" and if that was the reason that it seems to be working now. This is of course not a long-term solution because I really only have one home. Eventually I will try to remove that second home again to see if the problem reoccurs. Can somebody explain how that suggestion was supposed to help?
OK we are still not done!!!
So last week I moved the camera linked to the perimeter back to the original home, having now two cameras linked to the home and the remaining six camera just left in the section "linked to you".
At exactly 11:59pm all cameras disappeared! The two linked to the home showed up in the log (see picture) while the other six simply disappeared from the app. There was no power failure.
I had to go back and again link the Lorex app back to the home and all eight cameras appeared again in the "linked to you" section. This is really getting tiresome!
Here are two pictures:
Left: the log this morning telling me that "I" remove the cameras. No, I did not!
Right: after re-linking the "Lorex Home" app, all cameras appeared. Now I can add them to the home again.
We hear you and we understand how important this feature is for you. Our team is still investigating this and still working on this. Rest assured that we'll update this thread once we hear any news from them.
Thanks for bearing with us.
I hope you are doing fine today. Upon checking, it appears that the resolution that we can do is to move your camera and other devices to a new home structure. I understand that this is a lot to ask, but this is the best route that we can take.
Let us know if you have any questions or need further assistance; we are here to help.
Thanks. Yes so far it works when the cameras are assigned a different "home" at the same address.
Since this weird workaround seems to be the solution and it was suggested by you (or Google), "somebody" must know why this works. Once the problem is identified, it can be solved!! It is just software.
While I will use this workaround for now, I still expect this flaw to be fixed eventually. It really makes no sense having to add a second home.
Can you make sure that this bug is tracked. Does it have a number?
So far so good! I have moved all cameras back to the primary home (from the mentioned workaround of adding them to a second home) and killed the power to the DVR for a while.
So far, the cameras did not disappear. This is an indication that maybe the bug has been fixed. I will keep watching and report back if anything changes.