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Newly Added Matter+Thread Device Not Responding

grey_matter
Community Member

I have added a new Eve Energy (matter + thread version) using the quick setup.  The setup completed successfully, and I can see the device in the Google Home App (preview version).  However, the device only shows as "Not responding".  I have a thread border router (Nest Hub Max).  Any help would be appreciated!

4 REPLIES 4

grey_matter
Community Member

After leaving it overnight, I woke up to everything working fine.  I guess I just needed a little more patience!

LovelyM
Community Specialist
Community Specialist

Hello grey_matter, 

Thanks for visiting the Community forum.

It seems like your Eve Energy is now working well with Google Home. I just want to make sure everything is sorted out on your end. Feel free to inform me if you have other concerns or questions.

Best, 
Lovely

Thank you Lovely, I can confirm that everything is sorted out and working

LovelyM
Community Specialist
Community Specialist

Hey grey_matter, 

I appreciate the update! As everything's been resolved here, I'm going to lock this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread in the Community.

Many thanks, 
Lovely