Hi Thut,
Thank you for posting in the community.
I understand that your Nest x Yale Lock is showing an 'Offline' status and you're looking for an update. I realize how important it is to keep your home secure, and I'm ready to assist.
To get started, please provide a bit more information by answering the following questions:
- When did this issue first start?
- Are you using a Nest Connect to link your lock to the Wi-Fi network? If so, is the Connect showing as online in the app?
- If you are using a Nest Connect, how far is it from your Wi-Fi router?
- Are there any obstructions (walls, mirrors, microwaves, or Bluetooth devices) between the Nest Connect and the router?
- Do you have more than one Nest x Yale Lock? If so, how many Nest Connects do you have, and are they all online?
- How far is the lock from the Nest Connect?
- Are there any obstructions between the Nest Connect and the lock?
- Are any other devices in your home experiencing Wi-Fi connectivity issues?
In the meantime, I recommend performing the following troubleshooting steps:
- Check your Nest app version and update if necessary:
- For Android: Go to Settings > Apps > Nest.
- For iOS: Go to Settings > Nest. The version will be listed at the bottom.
- Note: If you aren't on the latest version, please update via the App Store or Google Play Store, or try reinstalling the app.
- Check the battery level: * If the battery level is low, please replace all batteries with fresh AA alkaline batteries.
Please reply with these details so we can find a solution for you.
Best regards,
Virna
