Nest account access

[JayeDee]

As of very recently I am unable to access my account or app via my Android phone or my account via desktop on Firefox. I am sent through an unending loop when...

- I enter my actual and correct login information into BOTH login options (Nest and Google) and it's rejected (yet my info works fine in Chrome) .

- I try to reset my password, and I'm never sent a link to my email address .

 I have cleared my cache, uninstall/reinstall the app on my phone, cleared cookies etc in Firefox, updated browsers, and all the other "fixes" I've found during my search for an actual fix

A As of now I am forced (which I deeply resent 🤨) to use Chrome on my desktop to access my basic account, yet that is not a fix for accessing my actual app info on my phone to make adjustments and monitor my actual thermostat. I do not and cannot use my desktop for that, and it's pointless if I cannot use the app.

[cifuentesj]

Hi @JayeDee,

Thank you for your timely post and the comprehensive information you've provided. I understand that you are encountering some access issues when you try to enter your Nest account on the app or on the website. and I appreciate the troubleshooting steps you've already taken. I'm here to help you and work together to find a solution. 

To assist you further, please attempt the following questions:

• What model of the Nest device do you have?
• What is the make and model of your Android device?
• What is the Android version?
• What is the mobile app version?
• What is your service provider?
• When did you first encounter the issue? Does this happen often?

Please keep me posted.

Warm regards,

Jeremy.