I setup an account years ago and never used it with my administrative Google account email. I need to use this account with me Nest products. Without setting up a Nest account under a different email how do delete the Nest account so that I can begin again. The account is completely inaccessible and I have spent hours speaking with Nest support in the effort to access that account. The Google account is 2nd Step Authenticated with a Titan security key and I can provide any information necessary to verify that I am the creator and user of that account for roughly 10 years. This is doable although it would take someone with knowledge of how the Nest system handles data and is able to read the code of whatever error is occurring. Hopefully someone from Nest can debug my account, this keeps me from using everything that requires a Nest account for full functionality. I have not yet spoken with Google support and have the problem corrected. How is no one at Google capable of suggesting anything but replacing the problem??? Is the Nest system totally unserviceable??? That is reason to have zero confidence in the products, I do hope that is not the case.
Thanks for reaching out here in the Community and I appreciate you sharing here the situation about your account. To confirm, have you tried to use a different Gmail account and link your Nest devices there? What app are you using to sign in your email address? How many devices do you have? Looking forward to your response.
I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
