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Nest app not working on my new phone but does work on my wife's phone.

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Wm Hattaway 

 

I  recently purchased a new phone and downloaded the nest app. I signed in to my account and it is saying the camera is offline. It is not. It is working on my wife's phone with her nest app.

1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hi there, Wm Hattaway.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Have you invited your partner to have access to your devices? If not, please look here, and it will tell you how to invite them to your Home. Please let me know if you need further assistance.
 
 
-from Brad C.(Community Specialist)