Nest app preview

[ajb83_]

When I had my pixel 8 pro I would open the nest app and see live views of all 3 of my cameras without having to click on each one. I traded the P8P in for a pixel 9 pro (non XL) and now when I open the nest app my view of all 3 cameras is no longer live and just a still image once I click on an individual camera then I get live view...I would like to be able to see all cameras live at the same time again? Is it because I have a smaller phone now?

[ByronP]

Hi ajb83_,

Thank you for reaching out to the community. I'm sorry that you're unable to view all 3 Nest cameras at the same time during the migration of your new Google Pixel 9 Pro. I understand how frustrating this can be. Let's work together for a solution.

Before I begin. I need to ask a few questions for further assistance:

• What type of Nest camera does the customer have?
• How is the Wi-Fi connection in that part of the house?
• How is the internet connection in general? Do the customers have any issues with any devices going offline, slow downloads, too many people online at once, etc.?
• What is the make and model of the customer’s router/modem? How about any repeaters or extenders they have?

Please keep me posted. I look forward to your response.

Regards,

Byron