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Nest keeps disconnecting and deletes the home in the app and doorbell

Fody
Community Member

Anybody has issues with the nest forgetting the home and disconnecting continuously. It also somehow deletes the home in app and subsequently deletes the doorbell.

I've tried clearing caches/downloading the app again. Tried factory resetting each object attached. 

It connects and works for nearly a day then suddenly stops and cannot connect the nest again without resetting the whole thing.  It's getting frustrating as I've done it 4 times now!

 

 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Fody 

What Google Nest device are you referring to when you say "the nest"?

Google nest hub. 2nd gen smart display model.

Jake
Community Specialist
Community Specialist

Hey Fody,

 

I am sorry to hear about the trouble you are having with your device. I wanted to follow up, and see if I could be of any help. Please try these steps, and let me know if you are still having trouble with that.

 

  1. First, try to reboot (unplug/replug) your router.
  2. If your device is still disconnecting, could you try to do a Factory Data Reset to the kitchen speaker? It will reset your device back to factory settings.

Best regards,

Jake

Juni
Community Specialist
Community Specialist

Hi there,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake