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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4216 Views
  • 0 replies
  • 5 kudos

payment by Nest and by Google

Hello,I discovered that I have been getting double charged for my Nest subscription since November of 2021 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Google...

Schedules on Family WiFi keep disabling

Hi,We have a google nest mesh. We have added our kids’ devices to our family WiFi and created three schedules. However these three schedules keep disabling themselves and even though we hit enable, they will often become disabled again a few hours la...

DKehoe by • Community Member
  • 815 Views
  • 4 replies
  • 2 kudos

Merkury smart plugs not responding to google assistant

When i go into the geeni app everything works, but i also got my stuff linked to my google home app, and although itll show everything thats on or off, it will not turn my stuff on or off by either tapping or asking google assistant to turn device on...

Unlinked Google to Nest

All of my devices are saying there connected to the nest app. I removed the nest from my google and cannot restore it. Do I need to make a new Home and set up each device? And then to I need to move all other google products from the google home over...

avisilber1 by • Community Member
  • 1001 Views
  • 5 replies
  • 0 kudos

Batteries die

The batteries on my nest thermostat die in 5 days. WHY?

Glocker34 by • Community Member
  • 615 Views
  • 3 replies
  • 0 kudos

Request to manage

I just connected a kasa lightbulb to my google home app, but when I ask my google home mini to change the color or do anything besides turn it on and off, it tells me that I need to go to assistant settings. the app also says that i have to send a “r...

danibi by • Community Member
  • 858 Views
  • 4 replies
  • 1 kudos

Nest aware plus subscription issue

My Nest Aware Plus subscription dropped off of my account when I added two nest cameras that came with a free trial, now I have nothing on my doorbell and limited on my cameras. How to I get my apps to recognize my annual subscription?

RB57 by • Community Member
  • 764 Views
  • 3 replies
  • 0 kudos

Google home app not pausing devices

Hello,Lately when I have pushed the pause function for any of the devices on the app, nothing happens. Anyone have any advice on how to restore this function?

Szedler by • Community Member
  • 1394 Views
  • 7 replies
  • 0 kudos

Google home app not working

l have a geeni light and power connector and both are not working when l try to link my account, a few weeks ago was working good and today's morning just stopped it.Is working in geeni app but not working in Google home app.l already tried to link i...

HectorVD by • Community Member
  • 2808 Views
  • 12 replies
  • 1 kudos
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